The Ombuds Group is a nationally recognised, not-for-profit leader in the UK’s alternative dispute resolution (ADR) sector. We provide trusted, independent dispute resolution services across a wide range of regulated and non-regulated industries, including rail, retail, home improvement, utilities, TV and music licensing, football, and removals.

Our portfolio of brands—recognised by government, business, and consumers—stands for trust, impartiality, and integrity. Alongside our core dispute resolution work, we offer expert training and consultancy services, supporting organisations to strengthen their complaint handling, raise internal standards, and build long-term trust with their customers.

Our mission is to remain the foremost dispute resolution organisation in our field, empowering the businesses we serve with the knowledge, tools, and expertise they need to inspire confidence and drive continuous improvement.

In 2025, The Ombuds Group was proud to be named one of The Sunday Times Best 500 Places to Work—a testament to our commitment to excellence, fairness, and employee wellbeing.

If your business is looking to partner with a trusted, expert provider of dispute resolution, training, or consultancy services, we’d be delighted to talk. Get in touch with our team to explore how we can support your business.